Buyer and Seller
The Buyer is hereby referenced on the invoice as the person or entity. Seller is Digiliant, a Michigan based company.
Seller shall not warranty or cover any loss or damage that may have occurred as a result of: misuse, neglect, or improper operating environment including extreme heat or cold; repairs or modifications not done by a qualified repair technician that results in damage; power surges or other electrical damages including static electricity; liquid spills on any components; smoke; physical abuse including dropping or hitting; incompatibilities with another vendor’s hardware or software; software setup or configuration problems.
To obtain warranty service, Buyer shall notify seller in person or in writing that warranty service is requested. In order to return merchandise for refund or repair or to obtain telephone technical support, a proof of purchase must be provided. Proof of purchase is an invoice from the Seller.
All products returned for replacement or refund must be in original and undamaged packaging, including all manuals, cables, disks, etc., with no customer writing on the box (e.g. “bad?). Buyer’s failure to provide original packaging may result in an additional restocking fee or loss of refund eligibility.
If Buyer desires to ship parts to Seller for replacement, it is the Buyer’s responsibility to obtain a Return Merchandise Authorization (RMA) number prior to shipping. Merchandise should be shipped with adequate packaging, freight prepaid and fully insured. Shipping costs are nonrefundable.
Seller will add to Buyers account balance a finance charge of 1.5% per month for every month the invoice is past due, dating back to the invoice date. The invoice date is the start of the warranty period. Any Buyer’s account deemed uncollectable by Seller waives all warranty obligations of Seller.
All new systems purchased from Seller are covered for three (3) years for replacement parts, three (3) years for labor costs to restore the system to its original and intended condition, one (1) year Next Business Day Onsite Service and one (1) year Advance Replacement Plan. Seller’s responsibility is limited to repair or replacement of hardware components inside the system case, and does not cover Buyer’s additional software or data loss. Seller labor and parts warranty does not include parts bought from other companies. After the three(3) years labor warranty, Seller will replace defective parts at the Seller’s standard labor rates.
Next Business Day Onsite Services
Feel secure in your purchase - Digiliant is committed to supporting our customers and products. Digiliant offers one of the most comprehensive support programs in the industry, and provides a standard 1-year onsite warranty on all systems sold in the United States.
Digiliant maintains a service network of over 5,000 technicians in more than 1,700 locations throughout the United States. Digiliant technicians are within 30-miles of most cities, and are ready to respond to your place of business quickly should a problem arise.
Designed for most business users, Digiliant will provide a technician onsite to your location within one business day of any support request. Digiliant's standard warranty includes 1-year of onsite service, and can be upgraded to two (2) or three (3) years of service. Next Business Day Warranties include coverage during normal business hours, 8 hours a day, excluding local public holidays.
*Please note that Digiliant's Onsite Options are for Digiliant with authorized components only.
Advance Replacement Plans
Digiliant provides a standard 1-year Advance Replacement Plan on all systems sold, and it can be upgraded to two(2) years or three (3) years of service. With Digiliant's Advance Replacement Plan, defective parts may be replaced with advance replacement parts without waiting for normal repair service turn-around from the factory. Parts covered under this warranty plan include CPU, Memory, Motherboard, Hard Drive and RAID controller. Replacement of full systems is not covered by this warranty. Troubleshooting to verify power, wiring, and programming must be accomplished before advance replacements will be authorized. Digiliant Technical Support Team are available at (800) 306-2199 to assist in troubleshooting and to approve advance replacements if necessary. Please call from the installation site to facilitate troubleshooting.
Same-day shipping of advance replacement parts can be requested from Digiliant Technical Support Monday through Friday, from 10:00 AM until 6:00 PM Eastern Time. Advance replacements requested at other times will normally ship the next business day. Availability is subject to stock on hand at the factory.
Advance replacements are warrantied for the balance of the new equipment warranty or 90 days, whichever is longer.
Defective units must be received at Digiliant within 14 days after the advance replacement unit is received. Freight must be prepaid. If the defective unit is not returned within 14 days, the customer will be billed for the current list price of the advance replacement equipment.
Returned parts that have failed due to physical abuse, electrical abuse, improper installation, or contain unauthorized modifications may be deemed non-repairable. Non-repairable parts (regardless of warranty status) will be assessed the current list price for the advance replacement. Parts that are still repairable under these conditions will be assessed normal shipping and repair charges, regardless of warranty status. An explanation of this determination will be sent with the invoice.
For All New Systems and Parts
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND EXCLUDED HERE FROM. IN NO EVENT SHALL SELLER BE LIABLE FOR LOSS OF USE OR FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES FOR PERSONAL INJURIES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED ON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE OR OTHERWISE. NOTHING HEREIN SHALL BE CONSTRUED AS SELLER ADOPTING ANY MANUFACTURER WARRANTY.
Return, Exchange, and Refund Policy
1. All sales are final after 14 days.
2. A restocking fee will be charged on all returns. The restocking fee is 20% on all systems.
3. Exchange Policy - During the stated period of time, Digiliant will provide a prompt replacement of any part that is found to be defective with the same or equivalent part.
4. Refunds over $50 will be issued by check within seven (7) days from the date the system or product is returned, except for credit card purchases, which will be credited to the Buyer's account. Purchases made by check will be refunded after the Buyer's check clears the Seller's Bank.
5. Charges for labor, service, deposits, insurance, and shipping are non refundable.