Limited Warranty on Digiliant Products - (Valid Only In USA)

Digiliant warrants to the original consumer purchaser that Digiliant's Computer Products carrying the Digiliant brand name shall be free from defects in materials and workmanship for a period of three (3) years after the original date of purchase. At its option, Digiliant will repair or replace at no charge such Digiliant products which prove to be defective within such warranty period. This limited warranty shall not apply if the Digiliant product has been damaged by unreasonable use, accident, negligence, service or modification by anyone other than an Digiliant authorized center, or any other causes unrelated to defective materials or workmanship.

To receive in-warranty service, a defective product must be delivered to Digiliant not later than (1) one week after the end of the warranty period. The product must be accompanied by proof of date of purchase satisfactory to Digiliant and with a Return Material Authorization (RMA) number issued by Digiliant.

Purchaser must pay all delivery costs or shipping charges to return any defective Digiliant brand product or component under this warranty policy. Digiliant assumes no liability for any loss or damage occurring during shipment. The product or part returned should be packaged securely and be insured for its full value. Replacement/repaired Digiliant brand products and components covered under this warranty policy will be delivered or shipped freight prepaid to the purchaser within the domestic United States. Purchasers outside of the United States must pay all delivery costs or shipping charges for replacement/repaired Digiliant brand products and components.

Reasonable effort has been made to ensure that Digiliant manuals and promotional material accurately describes Digiliant product specifications and capabilities at the time of publication. However, because of on-going improvements and updating of Digiliant products, Digiliant can not guarantee the accuracy of printed materials after the date of publication and disclaims liability for changes, errors or omissions. Technical Support/Customer Service can be contacted at (800) 306-2199.

Digiliant assumes no liability for any downtime, loss of data, or damage to data on any Digiliant brand product as a result of exchanging parts, repair, or failure of any parts. Backups must be periodically made of all data on Digiliant brand products and before any upgrades, part removal, or part replacements.

Next Business Day Onsite Services

Feel secure in your purchase - Digiliant is committed to supporting our customers and products. Digiliant offers one of the most comprehensive support programs in the industry, and provides a standard 1-year onsite warranty on all systems sold in the United States.

Digiliant maintains a service network of over 5,000 technicians in more than 1,700 locations throughout the United States. Digiliant technicians are within 30-miles of most cities, and are ready to respond to your place of business quickly should a problem arise.

Designed for most business users, Digiliant will provide a technician onsite to your location within one business day of any support request. Digiliant's standard warranty includes 1-year of onsite service, and can be upgraded to two (2) or three (3) years of service. Next Business Day Warranties include coverage during normal business hours, 8 hours a day, excluding local public holidays.

*Please note that Digiliant's Onsite Options are for Digiliant with authorized components only.

Advance Replacement Plans

All Digiliant systems include a standard one (1) year Advance Replacement Plan, and can be upgraded to two (2) or three (3) years of service.

Defective parts may be replaced with advance replacement parts without waiting for normal repair service turn-around from the factory. Troubleshooting to verify power, wiring, and programming must be accomplished before advance replacements will be authorized. Digiliant Technical Support Team are available at (800) 306-2199 to assist in troubleshooting and to approve advance replacements if necessary. Please call from the installation site to facilitate troubleshooting.

Same-day shipping of advance replacement parts can be requested from Digiliant Technical Support Monday through Saturday, from 10:00 AM until 5:00 PM Eastern Time. Advance replacements requested at other times will normally ship the next business day. Availability is subject to stock on hand at the factory.

Advance replacements are warranted for the balance of the new equipment warranty or 90 days, whichever is longer.

Defective units must be received at Digiliant within 14 days after the advance replacement unit is received. Freight must be prepaid. If the defective unit is not returned within 14 days, the customer will be billed for the current list price of the advance replacement equipment.

Returned units that have failed due to physical abuse, electrical abuse, improper installation, or contain unauthorized modifications may be deemed non-repairable. Non-repairable units (regardless of warranty status) will be assessed the current list price for the advance replacement. Units that are still repairable under these conditions will be assessed normal shipping and repair charges, regardless of warranty status. An explanation of this determination will be sent with the invoice.

THIS WARRANTY IS EXCLUSIVE.

The sole and exclusive obligation of Digiliant (Manufacturer) shall be to repair or replace the defective products in the manner and for the period provided above. Manufacturer shall not have any other obligation with respect to the products or any part thereof, whether based on contract, tort, strict liability or otherwise. Under no circumstances, whether based on this Limited Warranty or otherwise, shall Manufacturer be liable for incidental, special, or consequential damages.